Soleilsmileshop Frequently Asked Questions (FAQ)

Frequently Asked Questions – SoleilSmileShop

1. What types of products do you offer?

We offer treatments inspired by Korean aesthetic medicine: facial masks, 100% natural peels, serums, lifting treatments, and beauty accessories. Our formulas are designed to meet your skin's every need.

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2. How do I know which product is right for my skin?

Each product sheet contains a complete description and a list of active ingredients. If you have any questions, our team is here to advise you. Contact us for personalized support!

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3. How to use your products?

Detailed instructions for use are available on each product page. In general:

• Masks: apply to clean skin, leave on for 20–30 minutes, massage in the excess.

• Serums: apply a few drops to clean skin, then massage gently.

• Peels and cleansing treatments: use according to the recommended frequency.

Please refer to each sheet for specific instructions.

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4. Are your products suitable for sensitive skin?

Yes, our skincare products are formulated with gentle ingredients suitable for sensitive skin. We always recommend testing on a small area before first use.

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5. Are your products dermatologically tested?

Absolutely. All our products are developed by Korean experts and dermatologically tested to ensure effectiveness and safety.

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6. How to order?

It's simple:

1. Select your products

2. Add them to cart

3. Finalize your order via our secure interface.

We accept multiple payment methods for added flexibility.

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7. What are the delivery times?

Orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number. Delivery times may vary depending on your location.

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8. What to do if the product is damaged or incorrect?

Contact us within 48 hours of receipt, with a supporting photo. We will quickly find a suitable solution (exchange or refund).